Email Support
The easiest way to get in touch with Pin-Up Casino support is through email. They’ve got my back 24/7 at this address: [email protected].
You can reach out about:
- Setting up and verifying an account
- Report bugs;
- Mistakes in the calculation of bonuses.
- Problems with deposits and withdrawals;
- Complaints and suggestions;
- Concerns about other players' behavior.
Support addresses emails on a first-come, first-served basis and aims to reply as quickly as possible. Usually, I won't wait more than a day for a response, but during busy times or if the issue is more complicated, it might take a bit longer.
Chat on the Website
If I'm in the mood for a quick chat, the best way is to use the live chat feature on the website. Just follow these simple steps to reach a Pin-Up Casino rep:
- Open Pin-Up. Go to the casino website or download the Pin-Up app
- Open the chat window. Go to the menu, and at the bottom, click that chat button;
- Ask your question. Send a message explaining my issue.
Typically, an operator will join the chat within minutes, but during busy times, it might take a little longer to get a response.
FAQs on the Website
Before I reach out to customer support, I like to take a look at the help section on the official site. The link is available in the Information section at the bottom of the page. They have answers to a variety of common questions organized into four categories:
- Account setup;
- Account info;
- Deposits and withdrawals;
- Game selections.
If I can’t find what I need, then I’ll contact support through one of the methods mentioned earlier.
Helpful Tips for Reaching Customer Service
To avoid any hiccups and delays in getting my request sorted, I stick to a few important rules:
- No disrespect to the support team. Being rude can get me banned faster than you can say "game on!";
- Explain the issue in detail. Screenshots, timestamps, and every bit of info helps my case;
- Stick to one conversation. Avoid sending the same email multiple times. Keep everything in one thread;
- Use my registered email. When I reach out, I always use the email linked to my account.
While I might not have a direct line to speed things up, I can definitely make it easier for the support team to assist me.
