Support by Email
The most effective and flexible method to reach Pin-Up Casino support is through email. We assist players 24/7 at one support address – [email protected].
For what inquiries can you reach out to support via email:
- Creating and verifying an account
- Bug detection;
- Mistakes in the computation of bonuses.
- Issues related to deposits and withdrawals;
- Complaints and suggestions;
- Doubt regarding dishonest actions by other participants.
Support handles requests on a first-come, first-served basis and strives to respond to players as swiftly as possible. Typically, the wait time for a response is no longer than a day, but during busy periods or in the case of particularly complex issues, this duration may be extended.
Discussion on the Website
An additional fast method to connect is through online support via live chat on the website. To message a Pin-Up Casino representative using live chat, follow these steps:
- Launch the Pin-Up. Visit the casino website or Pin-Up app
- Open the chat window. Access the menu, and at the very bottom of the page, you will see a button to open the chat;
- Pose a question. Craft a message detailing the issue.
Typically, an operator will connect to the conversation in just a few minutes, but there are times when it may take longer to get to you.
Frequently Asked Questions on the website
Prior to contacting customer support, you might want to look for the information you need in the help section of the official website. You can locate the link in the Information section at the bottom of the page. There are responses to many frequently asked questions organized into four topic categories:
- Opening an Account;
- Account information;
- Deposit and fund withdrawals;
- Sports bets.
Review the provided answers, and if you still cannot locate the information you require, reach out to support through one of the methods mentioned earlier.
Guidelines for Reaching Out to Customer Support
To prevent issues and hold-ups in the handling of your application, adhere to a few crucial guidelines:
- Avoid being disrespectful to the online casino staff. You risk getting blocked for a harsh, impolite, and offensive demeanor;
- Provide as much detail as you can regarding the issue. If needed, include screenshots of the error, indicate the time of the incident and any other relevant information;
- Communicate in one thread. Avoid generating multiple emails. Reply to messages solely within the designated thread;
- Use your email address. When emailing, please use the email you provided during your account registration.
While you may not greatly influence how quickly you receive a response, you can simplify the process for the support team.
